/* ============================================
   TICKETING SYSTEM STYLES
   Modern design matching forum styling
   ============================================ */

/* Ticket Status Badges */
.ticket-status-badge {
    display: inline-flex;
    align-items: center;
    gap: 0.35rem;
    padding: 0.35rem 0.75rem;
    border-radius: 12px;
    font-size: 0.75rem;
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: 0.5px;
}

.status-open {
    background: linear-gradient(135deg, #10b981, #059669);
    color: #ffffff;
}

.status-in-progress {
    background: linear-gradient(135deg, #3b82f6, #2563eb);
    color: #ffffff;
}

.status-waiting {
    background: linear-gradient(135deg, #f59e0b, #d97706);
    color: #ffffff;
}

.status-resolved {
    background: linear-gradient(135deg, #8b5cf6, #7c3aed);
    color: #ffffff;
}

.status-closed {
    background: linear-gradient(135deg, #6b7280, #4b5563);
    color: #ffffff;
}

/* Ticket Priority Badges */
.ticket-priority-badge {
    display: inline-flex;
    align-items: center;
    gap: 0.35rem;
    padding: 0.35rem 0.75rem;
    border-radius: 12px;
    font-size: 0.75rem;
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: 0.5px;
}

.priority-low {
    background: rgba(148, 163, 184, 0.2);
    color: #94a3b8;
    border: 1px solid rgba(148, 163, 184, 0.3);
}

.priority-medium {
    background: rgba(59, 130, 246, 0.2);
    color: #3b82f6;
    border: 1px solid rgba(59, 130, 246, 0.3);
}

.priority-high {
    background: rgba(245, 158, 11, 0.2);
    color: #f59e0b;
    border: 1px solid rgba(245, 158, 11, 0.3);
}

.priority-urgent {
    background: rgba(239, 68, 68, 0.2);
    color: #ef4444;
    border: 1px solid rgba(239, 68, 68, 0.3);
    animation: pulse-urgent 2s ease-in-out infinite;
}

@keyframes pulse-urgent {
    0%, 100% {
        box-shadow: 0 0 0 0 rgba(239, 68, 68, 0.4);
    }
    50% {
        box-shadow: 0 0 0 6px rgba(239, 68, 68, 0);
    }
}

/* Ticket Badges Container */
.ticket-badges {
    display: flex;
    align-items: center;
    gap: 0.5rem;
    flex-wrap: wrap;
}

/* Ticket Detail Container */
.ticket-detail-container {
    background: var(--bg-dark);
    border-radius: 16px;
    overflow: hidden;
    box-shadow: 0 4px 20px rgba(0, 0, 0, 0.2);
}

/* Ticket Detail Header */
.ticket-detail-header {
    padding: 2rem;
    background: linear-gradient(135deg, var(--bg-darker), var(--bg-dark));
    border-bottom: 1px solid var(--border-color);
}

.ticket-header-main {
    margin-bottom: 1.5rem;
}

.ticket-detail-title {
    font-size: 1.75rem;
    font-weight: 700;
    color: var(--text-primary);
    margin-bottom: 1rem;
    display: flex;
    align-items: center;
    gap: 0.75rem;
}

.ticket-detail-title i {
    color: var(--primary-color);
}

.ticket-meta {
    display: flex;
    align-items: center;
    gap: 1rem;
    flex-wrap: wrap;
}

.ticket-number {
    font-family: 'Courier New', monospace;
    background: rgba(168, 85, 247, 0.2);
    color: var(--primary-color);
    padding: 0.35rem 0.75rem;
    border-radius: 8px;
    font-weight: 600;
    font-size: 0.85rem;
    border: 1px solid rgba(168, 85, 247, 0.3);
}

.ticket-category {
    background: rgba(168, 85, 247, 0.1);
    color: var(--text-secondary);
    padding: 0.35rem 0.75rem;
    border-radius: 8px;
    font-size: 0.85rem;
}

.ticket-author-info {
    display: flex;
    align-items: center;
    gap: 1rem;
}

.ticket-author-avatar {
    width: 50px;
    height: 50px;
    border-radius: 50%;
    border: 2px solid var(--primary-color);
}

.ticket-author-name {
    font-weight: 600;
    color: var(--text-primary);
    font-size: 1rem;
}

.ticket-author-meta {
    color: var(--text-secondary);
    font-size: 0.85rem;
}

/* Admin Controls */
.ticket-admin-controls {
    padding: 1.5rem 2rem;
    background: rgba(168, 85, 247, 0.05);
    border-bottom: 1px solid var(--border-color);
}

.ticket-admin-controls h4 {
    color: var(--text-primary);
    margin-bottom: 1rem;
    font-size: 1rem;
    display: flex;
    align-items: center;
    gap: 0.5rem;
}

.ticket-admin-controls h4::before {
    content: '⚙️';
    font-size: 1.2rem;
}

.admin-controls-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(200px, 1fr));
    gap: 1rem;
}

/* Ticket Content Box */
.ticket-content-box {
    padding: 2rem;
    background: var(--bg-dark);
    border-bottom: 1px solid var(--border-color);
}

.ticket-content-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 1rem;
    padding-bottom: 0.75rem;
    border-bottom: 2px solid var(--border-color);
}

.ticket-content-header strong {
    color: var(--text-primary);
    font-size: 1rem;
}

.ticket-timestamp {
    color: var(--text-secondary);
    font-size: 0.85rem;
}

.ticket-content-body {
    color: var(--text-primary);
    line-height: 1.7;
    font-size: 1rem;
}

/* Ticket Replies Section */
.ticket-replies-section {
    padding: 2rem;
    background: var(--bg-darker);
}

.ticket-replies-section h3 {
    color: var(--text-primary);
    margin-bottom: 1.5rem;
    font-size: 1.25rem;
    display: flex;
    align-items: center;
    gap: 0.5rem;
}

.ticket-replies-section h3::before {
    content: '💬';
    font-size: 1.3rem;
}

/* Ticket Reply */
.ticket-reply {
    background: var(--bg-dark);
    border-radius: 12px;
    padding: 1.5rem;
    margin-bottom: 1rem;
    border-left: 4px solid var(--border-color);
    transition: all 0.3s ease;
}

.ticket-reply:hover {
    transform: translateX(4px);
    box-shadow: 0 4px 12px rgba(0, 0, 0, 0.2);
}

.ticket-reply.staff-reply {
    border-left-color: var(--primary-color);
    background: linear-gradient(135deg, var(--bg-dark), rgba(168, 85, 247, 0.05));
}

.ticket-reply.internal-note {
    border-left-color: #f59e0b;
    background: linear-gradient(135deg, var(--bg-dark), rgba(245, 158, 11, 0.05));
}

.reply-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: 1rem;
}

.reply-author {
    display: flex;
    align-items: center;
    gap: 0.75rem;
}

.reply-avatar {
    width: 40px;
    height: 40px;
    border-radius: 50%;
    border: 2px solid var(--border-color);
}

.staff-reply .reply-avatar {
    border-color: var(--primary-color);
}

.reply-author-name {
    font-weight: 600;
    color: var(--text-primary);
    display: flex;
    align-items: center;
    gap: 0.5rem;
}

.admin-badge {
    background: linear-gradient(135deg, var(--primary-color), var(--accent-magenta));
    color: #ffffff;
    padding: 0.2rem 0.5rem;
    border-radius: 6px;
    font-size: 0.7rem;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: 0.5px;
    display: inline-flex;
    align-items: center;
    gap: 0.25rem;
}

.internal-note-badge {
    background: linear-gradient(135deg, #f59e0b, #d97706);
    color: #ffffff;
    padding: 0.2rem 0.5rem;
    border-radius: 6px;
    font-size: 0.7rem;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: 0.5px;
    display: inline-flex;
    align-items: center;
    gap: 0.25rem;
}

.reply-timestamp {
    color: var(--text-secondary);
    font-size: 0.85rem;
}

.reply-body {
    color: var(--text-primary);
    line-height: 1.6;
    font-size: 0.95rem;
}

/* Ticket Reply Form */
.ticket-reply-form {
    padding: 2rem;
    background: var(--bg-dark);
    border-top: 1px solid var(--border-color);
}

.ticket-reply-form h4 {
    color: var(--text-primary);
    margin-bottom: 1rem;
    font-size: 1.1rem;
}

/* Empty State */
.empty-state {
    text-align: center;
    padding: 4rem 2rem;
    background: var(--bg-dark);
    border-radius: 16px;
    border: 2px dashed var(--border-color);
}

.empty-state i {
    font-size: 4rem;
    color: var(--text-secondary);
    margin-bottom: 1rem;
    opacity: 0.5;
}

.empty-state h3 {
    color: var(--text-primary);
    margin-bottom: 0.5rem;
    font-size: 1.5rem;
}

.empty-state p {
    color: var(--text-secondary);
    margin-bottom: 2rem;
}

/* Text Muted */
.text-muted {
    color: var(--text-secondary);
    font-style: italic;
}

/* Responsive Design */
@media (max-width: 768px) {
    .ticket-detail-header {
        padding: 1.5rem;
    }

    .ticket-detail-title {
        font-size: 1.3rem;
    }

    .ticket-content-box,
    .ticket-replies-section,
    .ticket-reply-form {
        padding: 1.5rem;
    }

    .admin-controls-grid {
        grid-template-columns: 1fr;
    }

    .ticket-meta {
        flex-direction: column;
        align-items: flex-start;
    }

    .ticket-badges {
        width: 100%;
    }

    /* Mobile sidebar - collapsible */
    #ticketsPage .forum-sidebar {
        position: static;
        max-height: none;
        border: 1px solid var(--border-color);
        border-radius: 12px;
        padding: 0;
        background: var(--bg-light);
        overflow: hidden;
        transition: all 0.3s ease;
        order: 3; /* Move stats below ticket list on mobile */
    }

    /* Hide sidebar when collapsed on mobile */
    #ticketsPage .forum-sidebar.collapsed {
        display: none !important;
    }

    /* Ensure ticket list appears before sidebar on mobile */
    #ticketsPage .forum-layout {
        display: flex;
        flex-direction: column;
    }

    #ticketsPage .forum-main-content {
        order: 2; /* Ticket list appears second */
    }

    /* Make sure sidebar starts collapsed on mobile */
    #ticketsPage .forum-sidebar {
        display: flex;
        flex-direction: column;
    }
}

/* On desktop, always show sidebar regardless of collapsed class */
@media (min-width: 769px) {
    #ticketsPage .forum-sidebar.collapsed {
        display: flex !important;
        flex-direction: column;
    }
}

/* Animation for new replies */
@keyframes slideInUp {
    from {
        opacity: 0;
        transform: translateY(20px);
    }
    to {
        opacity: 1;
        transform: translateY(0);
    }
}

.ticket-reply {
    animation: slideInUp 0.3s ease-out;
}